Information
Complaints Procedure
We take complaints seriously and treat them as an opportunity to improve. This page will set out how to raise a concern and how we will respond.
Placeholder content. This page outlines the intended structure only. The final wording must be prepared and reviewed by the organisation before the website goes live.
How to complain
Contact routes for partner organisations and residents, including email, telephone and post.
What happens next
Acknowledgement timescales, who will investigate, and how we will keep you informed.
Escalation
How to escalate if you are not satisfied with our response, including any relevant external bodies.
Contact
Questions about this page can be sent to enquiries@urbanunity.example or via our contact page.